FAQ's

GENERAL INFORMATION

What are the opening and closing dates this season?

The opening date is 22/03/2024. The closing date will be on 03/11/2024.

How do you get to Sangulí Salou?

You can get there by car, train, aeroplane and bus.
The address to access the Resort is:
Vial de Cavet (T-325), 43840 Salou, Tarragona. GPS Resort reception: 41 ° 04'52.3 "N 1 ° 06'39.1" I.
For more information click here.

Is there Wifi?

Yes. There is fibre optics in all the Camping & Resort that will allow you to connect for free from any accommodation or throughout our facilities.

Is there an ATM?

Yes. There are two ATMs. One in the Resort’s reception and the other in the Camping reception.

How far is the beach?

Sangulí Salou is located next to Salou’s promenade. The beach is in front of the Campsite’s exit. If you are staying at the Resort there is an electric train that can drive you, free of charge, to the Campsite’s exit next to the promenade.

Can you spend the day if you are not staying there?

External visits are not permitted. The use and enjoyment of the facilities are reserved for guests staying at Sanguli Salou.

REGULATION

Is barbecuing allowed?

Barbecuing is permitted in pitches and outside the accommodation (except for Safari Tent and Grand Safari) as long as safety measures are taken and a minimum distance of 1.5 m from any tree, bungalow or flammable object is kept. It is forbidden the use of flammable liquids.

Can I have visitors?

To have better control of the number of people in our establishment, external visits won’t be allowed within the facilities of Camping & Resort Sangulí Salou.

Can I arrive at dawn?

Our reception is open 24 hours. If you are staying in a pitch you have to arrive before 23:00 h as to respect the quiet hours, it is not possible to set up after 24:00 h. If you have booked an accommodation you will be able to settle in at dawn without making too much noise.

CAMPING

On the day of arrival at what time can we settle into our pitch?

Access to the pitches will always be from 13:00 to 23:00 h (at this time it is forbidden to drive motor vehicles or make any noise). Check your booking conditions to confirm this information and other relevant information for your stay.

On the day of departure at what time do we have to vacate the pitch?

The pitch must always be vacated between 7:00 and 12:00 h. Guests wanting to check-out before 7:00 h, must park at the main entrance before 24:00 h. Doing so, does not imply a reduction on the price of your accommodation.

Where do we park de car?

All accommodation contracts at Camping & Sangulí Salou include a parking space free of charge per accommodation. Camping customers must park their cars inside their pitch trying not to use space of adjoining pitches or the road. Alternatively, they might be able to park the car at the main entrance car park which is subject to availability and current fee.

How big are the pitches?

At Sangulí you can choose between 5 types of pitches with different sizes and benefits: Standard, Special, Master, Master Plus and Premium. You can check all the characteristics here: https://www.sangulisalou.com/parcelas/

Are the pitches shaded?

The camping area has lots of vegetation and trees to provide a natural and fresh environment specially during warmer days. However, we can’t guarantee a specific amount of shadow in your pitch.

Do pitches have electricity?

All the pitches have electricity (included in the price). The power supply is between 10 and 16 ampere. Pitches at the W area, starting from number 101, have 16 ampere supply (4600 W). At the A area pitches, the wiring and power points have been changed to follow the European trend. The new plugs are CETAC. Although we have some adaptors at reception (refundable deposit) we recommend you bring your own as the quantity we have is limited. The rest of power plugs are three-phase plug or Europlug (Type C).

Do pitches have water?

Master, Master Plus and Premium pitches have water and a drainage point. In the rest of areas there are potable drinking water fountains.

Can I a book a pitch for the entire season?

Camping & Resort Sangulí Salou does not offer any special price to stay all the season. Subject to availability, you can reserve a pitch for the entire season at a variable price depending on the period of the season. Check with our Reservation Centre alternative options like the Spring and Autumn weekends offers.

If we have our caravan in a parking, can they come to set and pick it up in/from out pitch ?

To guarantee the usual control measures, Camping & Resort Sangulí Salou will only authorize the company Carvisa to pick up caravans from the camping area.
Other companies will be able to come to drop off the caravans but not to pick them up being the customer responsible for ensuring its collection on the date and time as detailed in the contract.

Are pets allowed?

Dogs are accepted on all our camping pitches. In the resort, you will find a selection of Pet-Friendly accommodations (Maximum of 2 dogs) Contact us for further information: (34) 977 38 16 41 - booking@sangulisalou.com

Can I set up awnings or tie ropes?

As a mark of respect for the environment and coexistence, you are not allowed to tie ropes, hammocks or other objects to the trees, the structures of the bungalows or to any Camping & Resort Sangulí Salou’s furniture (lampposts, fountains, etc). Likewise, the setting up of awnings, windbreakers or separations must be done in an organized way and preserving the Camping image.

RESORT

On the day of arrival at what time can we settle into our accommodation?

Access to the accommodation will be from 16h, once the cleaning service and the preparations to receive you have been carried out.

On the day of departure at what time do I have to vacate the accommodation?

The accommodation must be vacated before 11.

Where do we park the car?

All contracts include a parking space free of charge (2 in the case of Grand Safari Tent and Samburu). There are car parks along the Resort’s perimeter.

Do accommodations have bed linen and towels?

Yes. Bed linens and towels are included. Linens are changed every 6 days (when staying more than 7 nights) and towels every 3 days.

Do accommodations have a hair drier?

No. You can borrow a hair drier leaving a deposit at reception

Do accommodations have an iron?

No. You can borrow an iron leaving a deposit at reception

Do you have baby cots, highchairs, baby buggies, bathtubs, barriers…?

Yes. You can rent baby buggies or cots. Check availability and ask for them while doing the reservation of your accommodation. We also have highchairs, bathtubs and bed rails for hire. If you are interested, call or email our reservation centre.

Can we welcome visitors if the maximum capacity of the contracted accommodation is not exceeded?

To have better control of the number of people in our establishment, external visits won’t be allowed within the facilities of Camping & Resort Sangulí Salou.

Is it possible to, exceptionally, exceed the maximum capacity of the accommodation?

No. For security reasons, you can never exceed the maximum capacity of the accommodation.

Do we have to pay any kind of deposit?

During the check-in you might be asked to pay a deposit of up to 200 € to cover the expenses in case of inappropriate use of the accommodation or its equipment. If there isn’t any damage the deposit will be refunded after your departure.

FACILITIES AND SERVICES

Is there a laundry service?

Yes, there are two laundries. One is in the shopping area near Reception1 and offers a washing and drying service. The other one is a self-service laundry. It works with a cash payment system and it is located next to the Beauty Centre.

Is there a supermarket?

Yes. There are three supermarkets located at the entrance of the camping, in the Amphitheater area and in Africa. There, in addition to the usual supermarket products, you can find a bakery, greengrocer’s, gluten-free food and international food.

Is there a Miniclub? What ages is for?

Yes. There are two Miniclubs where the animation team organizes workshops and activities for children between 4 and 12 years old (check the activity program on the web). Although there is no need for them to be accompanied, a responsible person should be nearby to look after any need they might have.

Is there a childcare service?

No. Children must always be under adult supervision and can never be left alone.

Are there any animation activities?

Yes. The animation team organizes activities for all ages like guided fitness classes, workshops for children, sports competitions, family games and night shows. The weekly activity program can be checked on our web.

Is there an ATM?

Yes. There are two ATMs. One in the Resort’s reception and the other in the Camping's reception.

Is there a hairdresser?

Yes. There is an aesthetic Centre that offers services such as hairdressing, massages, waxing, manicure, and pedicure. You can ask for the rates and book at reception.

Do you rent bikes?

Yes. We have bike rental at any reception of the Camping & Resort Sangulí Salou. There are road bikes and mountain bikes, helmets, bikes for children, bike seats and bike trailers. Bikes can’t be booked prior to your arrival.

Can I buy tickets to Port Aventura?

Yes, you can buy tickets to Port Aventura at any reception. Tickets have the same price as at the park. By buying the tickets in advance you avoid queuing at the ticket office, and you can go straight to the park.

Is there a transfer service to / from the airport?

Yes. We have partnered with Aliance to offer an exclusive shuttle service to our guests. This service connects the airports of Reus and Barcelona with Sangulí Salou. If you want more information visit www.aliancetravel.com

Is there gluten-free food in all the restaurants?

Yes. The three Camping & Resort restaurants are certified by the Coelics Association of Catalonia. You can also find a wide variety of gluten free and lactose free products at our supermarkets and bakeries.

Can you eat in a restaurant if you are not staying at the Resort?

Reservations made by external costumers won’t be accepted to any of the restaurants of Camping & Resort Sangulí.

Are there sun loungers in the swimming pool?

Yes. All our swimming pool areas have free sun loungers. For the use and enjoyment of the facilities, it is forbidden to reserve them if you are not in the area.

Is there any heated swimming pool?

Our pools are outdoor and are not heated, however this is not usually a problem, as most of the season we enjoy fantastic temperatures.

PETS

Are dogs allowed?

Dogs are accepted on all our camping pitches. In the Africa area of the resort, you will find a selection of Pet-Friendly 'Masai Lodges' available. (Maximum of 2 dogs in this type of accommodation) Contact us for further information: (34) 977 38 16 41 - booking@sangulisalou.com

Do dogs pay?

Yes, just like any family member. In return, they have facilities only for them at the Pet Club like a swimming pool, a bathtub, a dog park and an agility area.

What facilities and services can pets use?

Sangulí Salou promotes Pet Friendly policies by allowing them to have access to most of our facilities except for some restricted areas according to health legislation, like swimming pools, toilets, playgrounds, and food shops. Additionally, there is a Pet Club with a swimming pool, a bathtub, a dog park, and an agility area. For more information visit the Pet Friendly area.

Do I have to hand over any documentation?

All dogs must be registered upon check-in showing an up-to-date vaccination certificate and a document proving that they have been micro chipped. Otherwise its access to the facilities can be denied. Its stay is subject to the payment of the fee.

RESERVATIONS AND CANCELLATIONS

How can we make a reservation?

You can book your accommodation via our webpage www.sangulisalou.com or by calling +34 977 381641.

Is it possible to book half board or full board?

It is currently not possible to book half board or full board. What we have is a wide variety of restaurants and food shops.

What is the tourist tax?

It is a tax charged to everyone who is staying at any kind of tourist accommodation. It must be paid during check-in and it is 0,66 € per person (over 16) and night (up to 7 nights)

What is the cancelation policy?

You can check the booking conditions in the practical information section of the web https://www.sangulisalou.com/informacion-practica/

Where can we check the prices?

With our booking system you can calculate the final price of your stay considering all the variables of your reservation (type of accommodation, occupants, season, time of the reservation, promotions, supplements, etc). Check the web www.sangulisalou.com or call 977 381641.

Answers to frequently asked questions